Privacy Policy

At Comet Self Storage, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect the personal information you share with us through our website, online payment portal,and related services.

1.Information We Collect
We may collect the following types of information when you interact with our website or services:

  • Personal Information: Name, phone number, email address, billing address, mailing address, driver’s license (if required for rental).
  • Payment Information: Credit/debit card numbers, ACH details, and billing data (processed securely through our third-party payment provider).
  • Account Information: Unit rental details, gate code access, and transaction history.
  • Website Data: Cookies, IP address, browser type, and site usage analytics.

2.How We Use Your Information
Your information may be used to:

  • Process payments and manage your storage rental.
  • Provide customer service and respond to inquiries.
  • Send billing reminders, rental notices, and important updates.
  • Improve website functionality and user experience.
  • Comply with legal obligations and enforce rental agreements.

3. Sharing of Information
We do not sell your personal information to third parties. We may share limited information only with:

  • Service Providers: Payment processors, website hosting companies, IT security providers.
  • Legal Authorities: If required by law, subpoena, or court order.

4.Cookies & Tracking
Our website may use cookies and tracking tools to:

  • Remember login information.
  • Analyze website traffic and performance.
  • Improve marketing effectiveness. You can disable cookies in your browser settings, but some features may not work properly without them.

5.Data Security
We take data protection seriously and use industry-standard security practices, including:

  • SSL encryption for online payments.
  • Limited access to sensitive data by authorized personnel only.
  • Secure data storage and periodic security audits.

6. Your Rights
You have the right to:

  • Access and update your personal information.
  • Request deletion of your information (subject to rental contract obligations).
  • Opt out of non-essential communications.
    To make a request, please contact us at:
    Email: eric@cometsst.com
    Phone: 630-750-1279

7. Children’s Privacy
Our services are intended for individuals 18 and older. We do not knowingly collect personal information from children under 13.

8. Policy Updates
We may update this Privacy Policy from time to time. The revised policy will be posted on our website with a new “Last Updated” date.